Communicate with intention. Lead with impact.
Strong workplace communication is more than talking; it’s listening with intention, responding with clarity, and building trust through everyday interactions. This interactive session explores the practical skills that drive effective workplace communication, including active listening, managing communication roadblocks, reading non-verbal cues, and responding thoughtfully in challenging situations. Participants will walk away with tools to strengthen collaboration, reduce misunderstandings, and communicate with greater confidence and professionalism.
Learning Objectives:
Identify common communication roadblocks in the workplace and apply strategies to reduce misunderstanding and conflict.
Demonstrate active listening techniques, including paraphrasing, reflection, and intentional questioning, to improve clarity and trust.
Use verbal and non-verbal communication intentionally to strengthen professional relationships and team collaboration.
Meet your Trainer: Ronnetta Johnson has served as Chief Executive Officer of Waymakers since 2015, leading the organization with a visionary approach to ensure its vital services continue for future generations. Over her nearly 30-year tenure with the agency, she has held multiple leadership roles and spearheaded major initiatives, including founding the Orange County Human Trafficking Task Force, establishing a crisis response team for mass victimization, opening two crisis residential shelters, and expanding youth development programs.
Under her leadership, Waymakers has undergone strategic rebranding, strengthened its leadership structure, expanded programs, and gained national, state, and local recognition for best-practice service models.
Johnson is deeply committed to mentoring future leaders, serving as an Executive Coach for the Fieldstone Leadership Network and Board Chair for the Coast Community College District Foundation. She holds a master’s degree in organizational leadership from Gonzaga University and a bachelor’s degree in sociology from the University of Utah.