Build the confidence to address difficult conversations with clarity, empathy, and respect.
Sensitive or challenging conversations are an inevitable part of leadership, but avoiding them often leads to misunderstandings, conflict, and missed opportunities. This interactive workshop equips participants with practical strategies to prepare for and navigate important conversations with confidence. Learn how to create an environment of trust, communicate with empathy, and keep dialogue productive, even when discussing difficult topics.
Learning Objectives:
Prepare for important conversations by clarifying their goals, anticipating challenges, and planning an effective approach.
Communicate with confidence using techniques that foster trust, active listening, empathy, and respectful dialogue.
Navigate difficult conversations constructively by managing emotions, addressing conflict productively, and working toward positive outcomes.
Meet Your Trainer: Katherine (Kaytee) Macdonald is an instructional designer, facilitator, and learning and development professional with more than 25 years of experience helping individuals and organizations build skills, strengthen culture, and deliver consistently excellent customer and employee experiences. As Manager of Employee Learning Design and Development at Mazda North American Operations, she specializes in helping learners build leadership skills, build rapport and credibility with professional curiosity, and navigate a multigenerational work environment. Known for her engaging, learner-centered facilitation style, Kaytee equips participants with practical, actionable strategies that reinforce cultural evolution, foster collaboration, and drive personal development that moves your career and your business forward.
