In any organization, the ability to engage in crucial conversations is a cornerstone of success.
When challenges arise or results fall short, it often signals that important discussions are either avoided or mishandled. This interactive workshop provides leaders and teams with the essential skills to confidently address high-stakes, emotionally charged, or challenging topics with clarity and professionalism.
Through practical strategies and real-world applications, participants will learn how to foster open dialogue, navigate conflict, and strengthen collaboration. By developing these critical communication skills, individuals and teams can transform difficult conversations into opportunities for problem-solving, relationship-building, and driving organizational success. Join us to enhance your ability to speak up when it matters most and create a culture of trust and accountability!
Learning Objectives:
Recognize High-Stakes Conversations – Identify the signs of crucial conversations and understand their impact on individual and organizational success.
Enhance Communication Skills – Learn techniques to communicate with confidence, remain composed, and create a respectful dialogue during difficult discussions.
Manage Emotional Responses – Develop strategies for handling strong emotions, reducing defensiveness, and promoting constructive engagement.
Resolve Conflict Effectively – Gain practical tools for addressing disagreements, finding common ground, and achieving productive outcomes.
Meet Your Trainer: Dr. Shaun Pichler
Dr. Shaun Pichler is a professor of management at the College of Business and Economics at California State University, Fullerton. He is also an adjunct professor at the Merage School of Business at the University of California, Irvine.
Shaun has published extensively in refereed journals. His research has been cited approximately 6,500 times and has been covered a variety of prominent national (e.g., Forbes, Washington Post) and local (e.g., O.C. Register) media, numerous policy reports, amicus briefs to the U.S. Supreme Court, and by the U.S. Congress.
Shaun is a former Associate Editor and current Co-Editor-in-Chief of Human Resource Management. He is also a Senior Editor of the Journal of Occupational & Organizational Psychology.
Shaun regularly consults to organizations in a variety of industries in Southern California and across the country. Shaun has won numerous teaching, research and service awards, and was the Mihaylo College of Business Faculty of the Year in 2015 and again in 2022. Before beginning his career in academia, Shaun was an HR analyst and worked for a boutique consulting firm