De-Escalation Strategies for the Workplace
Join OneOC’s Director of HR & Administration for an interactive session focused on navigating tense or emotionally charged situations with confidence. This training will introduce practical communication techniques, early warning signs, and proven approaches to defuse conflict before it escalates. Participants will leave equipped with tools to stay calm, respond effectively, and foster a safer, more supportive work environment.
Learning Objectives:
Identify early signs of escalating behavior and recognize when intervention is needed.
Apply practical communication and de-escalation techniques to defuse tense or emotionally charged situations.
Demonstrate calm, professional responses that reduce conflict and promote safety for staff, volunteers, and clients.
Develop a personal action plan for handling challenging interactions in a consistent, supportive manner.
Meet Your Trainer: Stacy Hawkins, Senior Director of HR & Administration at OneOC, brings over 30 years of nonprofit HR experience. Known as “HR with heart,” Stacy is passionate about strengths-based leadership and fostering employee growth. She excels in coaching individuals to reach their full potential and was featured in the Orange County Register for her insights on job searching through specialty boards. Stacy joined OneOC 12 years ago, dedicated to supporting employee success and organizational development.