Prepare your organization to communicate with clarity, confidence, and transparency during challenging moments.
How an organization communicates during a crisis can significantly impact public trust, stakeholder confidence, and long-term reputation. This session will help nonprofit leaders prepare for and navigate difficult situations with thoughtful, strategic communication practices. Participants will explore crisis communication planning, messaging strategies, media considerations, and internal communication approaches that help organizations respond effectively while maintaining transparency and credibility.
Learning Objectives:
Understand the key components of an effective crisis communication plan
Learn strategies for communicating clearly and confidently during challenging situations
Explore approaches for managing stakeholder, media, and community communications during a crisis
Meet the Trainer:
Knicola Drake, M.S., M.A., CPTD is an educator, mediator, trainer, and organizational development professional with more than 30 years of experience helping individuals and organizations strengthen communication, foster inclusive workplaces, and navigate complex interpersonal challenges. As Founder and CEO of Empower Learning Collective, she specializes in leadership development, intergenerational communication, emotional intelligence, conflict resolution, employee engagement, and inclusive workplace practices. Known for her engaging and practical facilitation style, Knicola equips participants with actionable strategies that enhance collaboration, build stronger teams, and create more productive workplace cultures.
